Services offered:

Book A Terp pty ltd offers the following services;

Interpreting services between Auslan and English either face to face or online via video link (VRI).

Translation services between Auslan and English provided in the form of a written document or video dependent on language direction.

Voiceover services, provided in the form of an audio file. Voiceovers can be recorded from a provided script or recorded after a translation has been completed.

These services will be primarily fulfilled by Celeste Di Pietro - Certified Interpreter.

Minimum Charge Policy:

Unless otherwise specified a 2hr minimum charge as standard applies to all bookings. Additional time beyond 2hrs will be charged in 15 min increments.

Service fee schedule outlined at bottom of page.

Preparation Policy:

Should interpreters be expected and/or required to prepare for any booking by way of research, reviewing documents or any other form of work undertaken outside of the booking time preparation time may be added to your booking in the form of additional time.

Any booking specific registration processes required to be completed by the interpreter prior to the booking date may constitute a seperate charge.

This will be discussed with you should it become relevant.

Interpreters cannot be expected to prepare for bookings on unpaid time.

Cancellation Policy:

Cancellations by the client within 48hrs of the booking start time will be charged in full.

Any requests for the duration of a booking to be reduced after the cancellation period has commenced will still incur the full original fee.

Requests for a change of booking location within 48hrs of the booking start time are subject to the interpreters approval. Should the interpreter no longer be able to service the booking at the updated location the booking will be charged in full as a cancellation by the client.

Changes to the agreed terms of the booking within the cancellation period may result in a full fee cancellation. This is subject to the interpreters discretion.

Failure to Attend:

If the client fails to attend within 30mins of the booking start time and does not make contact within or before this timeframe to advise they are running late the booking will be cancelled and charged at full fee.

Travel Policy:

Travel charges may apply for on-site bookings. Where applicable travel time will be charged at the appropriate hourly rate and kilometres charged according to current ATO guidelines.

Any parking costs incurred will be included upon invoicing.

For NDIS clients booking times may be extended to account for parking costs and travel as this is considered a part of the overall interpreting service provision.

OHS:

If upon arrival the setting is deemed unsafe by the interpreter and the issue/s are unable to be resolved to the satisfaction of the interpreter the full fee will be charged and rights to leave the premises and/or disconnect are reserved.

Invoicing:

Invoices will be issued with a 30 day payment period.

Invoices and quotes will be issued by Book A Terp pty ltd.

Late payment can incur an interest fee of an additional 10% for every 15 day period beyond the original due date (this will be enacted at the business directors discretion). Should the invoice need to be passed to a debt collector for payment any fees or charges incurred to engage their service will be added to the original invoice.

For NDIS Participants:

Services can be provided to those who are Plan Managed or Self Managed only. The cost of any booking without sufficient NDIS funds will still be invoiced and remains the responsibility of the booking individual to pay.

DISCLAIMER: ALL INTERPRETING AND OTHER RELATED SERVICES WILL BE PROVIDED TO THE BEST OF THE INTERPRETERS ABILITY AND NO LEGAL RESPONSIBILITY WILL BE TAKEN BY THE INTERPRETER FOR THE LEVEL OF UNDERSTANDING ATTAINED BY ANY PARTY AND/OR THE OUTCOME OF ANY BOOKING. IT IS THE BOOKING CLIENTS' RESPONSIBILITY TO ADVISE IF THERE ARE ANY OBJECTIONS TO THE TERMS OF THIS SERVICE AGREEMENT PRIOR TO BOOKING.